Three Delivery Apps. One Store.
Third-party delivery can bring in more orders.
It can also bring more tablets, more alerts, more manual entry, and more opportunities for mistakes.
SuperSonic directly integrates with DoorDash, Uber Eats, and Grubhub so delivery orders can become part of the same connected operation instead of another system your team has to manage separately.
See SuperSonic Delivery Integrations
Are You Still Re-Entering Delivery Orders by Hand?
A DoorDash order comes in.
Then Uber Eats.
Then Grubhub.
If your employees have to monitor separate devices and manually enter those orders into the POS, every new delivery channel adds another step to an already busy shift.
That may be manageable when orders are slow.
During a rush, it becomes a problem.
More Orders Shouldn’t Mean More Manual Work
Third-party delivery is supposed to create another way for customers to buy from you.
It shouldn’t require employees to manage an entirely separate workflow.
When delivery platforms are disconnected from the POS, staff may have to:
- Monitor multiple tablets or devices
- Re-enter orders manually
- Keep track of orders coming from different channels
- Correct mistakes caused by duplicate entry
- Reconcile delivery activity separately from in-store sales
Every extra step creates another place for an order to be delayed or entered incorrectly.
Manual Entry Creates Avoidable Mistakes
Think about a busy lunch or dinner rush.
An employee sees a delivery order come through, reads it from one device, and enters it into another.
One modifier gets missed.
A quantity gets entered incorrectly.
The employee gets interrupted halfway through.
Now the customer experience depends on someone entering the exact same information correctly twice.
Direct integrations reduce that unnecessary handoff.
Connect the Channels You Already Use
SuperSonic POS directly integrates with:
DoorDash
Uber Eats
Grubhub
Instead of treating third-party delivery like a separate part of the business, operators can connect those channels more directly with their existing SuperSonic environment.
The goal is simple:
Take the order once. Manage it through a more connected workflow.
Your Reporting Should See the Whole Business
Delivery doesn’t only affect order entry.
It also creates another source of sales activity that operators need to understand.
When systems are fragmented, it becomes harder to get a clear picture of how the business is performing across in-store and digital channels.
A connected technology stack gives operators better visibility into the entire operation instead of forcing them to piece together information from separate platforms.
As ordering channels multiply, that becomes increasingly important.
Retail Reality Check
If you offer third-party delivery, ask yourself:
- Does your staff manually re-enter delivery orders into the POS?
- How many separate devices are employees monitoring during a rush?
- Can an order move through your operation without being entered twice?
- Can you clearly see delivery activity alongside the rest of your sales?
- Does adding another ordering channel make operations simpler — or create another workflow to manage?
If every new delivery platform creates more work for your employees, the problem isn’t necessarily the delivery channel.
It’s how your systems are connected.
The Fast Lane Highlights
Here’s what’s happening across the industry. 👇
🥤 f’real Expands Into DoorDash, Uber Eats and Grubhub
f’real has partnered with Lula Commerce to make its milkshakes and smoothies available through DoorDash, Uber Eats, and Grubhub. The program is already found in more than 17,000 convenience stores, foodservice locations, and college campuses. The partnership also centralizes menu setup, pricing, inventory synchronization, and order management as retailers expand into digital ordering. Published September 8.
Source: Read more
🍔 Pilot Connects In-Store, Mobile and Third-Party Ordering
Pilot is upgrading ordering technology across many of its quick-service restaurant locations, including Wendy’s, Arby’s, and Subway. The retailer says the goal is a more connected customer experience spanning in-store ordering, mobile apps, loyalty programs, and third-party delivery services. Pilot has already installed 156 self-order kiosks across 78 Wendy’s locations as part of the initiative. Published September 8.
Source: Read more
🚗 Walmart Is Expanding Into Restaurant Delivery
Walmart is adding Papa Johns to its delivery ecosystem, allowing customers to order fresh pizza through Walmart Express Delivery beginning this fall. It marks the first time Walmart will deliver restaurant orders from locations outside its own stores and reflects a broader shift toward customers expecting food, grocery, and retail purchases to be available through increasingly connected digital channels. Published September 11.
Source: Read more
Stay tuned for more news!
Stop Managing Delivery Like a Separate Business
Adding DoorDash, Uber Eats, or Grubhub should create more ways to sell — not more work for your staff.
SuperSonic connects third-party delivery with the technology already running your store, helping operators reduce disconnected workflows and manage more of the business in one place.
See what that could look like in your store.
