Hardware & Returns Policy

This Hardware & Returns Policy applies to point-of-sale hardware and equipment sold, placed, rented, or otherwise provided by MSYM Investments, LLC d/b/a SuperSonic POS (“SuperSonic POS”).

Equipment provided to merchants is governed by your applicable Merchant Agreement, including any equipment schedule. If this policy conflicts with your Merchant Agreement, the Merchant Agreement will control.

Defective or Dead-on-Arrival Equipment

If your equipment arrives damaged or is defective upon delivery, please contact us within thirty (30) days of delivery.

Email: support@supersonicpos.com

Phone: 800-791-8324

We will repair or replace equipment covered under the applicable warranty at no charge.

A Return Merchandise Authorization (RMA) is required before any equipment is returned. Shipments received without an authorized RMA may be refused.

Purchased Equipment

Except for equipment that is defective or dead on arrival, all hardware sales are final.

Discounted hardware pricing, free equipment placement, and waived setup or onboarding fees may be conditioned upon the terms of your Merchant Agreement, including minimum processing volume, exclusivity, or service commitments. If those conditions are not satisfied, or if your Merchant Agreement ends early, SuperSonic POS may recover the discount, waiver, or credit it provided, in full or reduced for the portion of your commitment you completed, as and to the extent provided by your Merchant Agreement and the fee terms you accepted.

Placed, Rented, and Rent-to-Own Equipment

Equipment provided under a placement, rental, or similar program remains the property of SuperSonic POS unless ownership transfers under the applicable agreement.

Upon termination of your Merchant Agreement, non-compliance with your agreement, or our written request, placed or rented equipment must be returned in good working condition, normal wear and tear excepted, within five (5) days.

If equipment is not timely returned, SuperSonic POS may charge the full retail replacement price as provided in your Merchant Agreement.

Rent-to-own equipment becomes your property only after the rental term has been completed or an authorized early payoff has been made in accordance with your Merchant Agreement.

Return Process and Refunds

• Obtain an RMA from SuperSonic POS before returning any equipment.
• Include your Merchant ID and all applicable serial numbers with your return request.
• Return all equipment complete with power supplies, cables, accessories, and any included components.
• Remove all personal, merchant, and transaction data from returned equipment where applicable.
• Approved refunds will be issued to the original payment method within ten (10) business days after the returned equipment has been received and inspected.
• Return shipping costs are the responsibility of the merchant unless the return results from our error or a covered warranty defect.

Items Not Covered

This policy does not apply to:

• Software subscriptions
• SaaS subscription fees
• Payment processing fees
• Installation or implementation services
• Professional services
• Consumable products
• Any products or services designated as non-refundable in your Merchant Agreement

Warranty coverage, warranty periods, and applicable exclusions are governed by your Merchant Agreement and any applicable manufacturer warranty.

Contact Us

If you have questions regarding this policy or need to request an RMA, please contact us.

SuperSonic POS
MSYM Investments, LLC d/b/a SuperSonic POS
5850 W Cypress St, Suite A
Tampa, FL 33607

Email: support@supersonicpos.com

Phone: 800-791-8324